About

Established in 2017, popjapan.ph is a Philippine-based online community business with a vision to be the Go-To Anime and Japanese Lifestyle Store in the Philippines.

Our mission is to enable Filipino enthusiasts to be immersed in the Japanese culture by building a community where Japanese culture lovers can mingle, discover new trends, and acquire products conveniently at affordable prices.

Fans of popjapan.ph are called POPTiCS and are characterized by the the following traits:

✿❀
POP⇨ Popular, Explosion
We love what's popular and new in Japan and love to
share what we've discovered to our friends

✿❀
TiCS ⇨ Fanatics, "i" for Sparklers
We strive to be sparklers and give happiness to others
by sharing our love for Japanese culture.

onhand

process

1. Browse
Open Shopee and search popjapan.ph. Select and add items to cart

2. Checkout
Apply Discount Vouchers and Free Shipping Vouchers if applicable. Checkout your cart and select mode of payment (COD or other options) before placing your order

3. Enjoy
Love your items? Share your experience and let us know!

faqs

We do not take reservations for on hand items in Shopee. First to checkout, gets the item.We ship the items next day after order is placed, Monday to Saturday. Customers who did not choose COD will have to settle payment first before we ship out.Our shop ensures adequate packaging for orders. For any concerns regarding damaged items or incomplete items, please send us a Shopee message before clicking Order Received so we can settle and discuss returns and refunds.For rush orders, please send us a Viber message at 0998721252 so we can settle outside shopee and have it shipped via Grab/Lalamove/Mr. Speedy.All on-hand items for sale are uploaded in Shopee. Stock availability is updated. Prices may vary depending on ongoing promotions.Requesting for additional photos of on hand items is discouraged.We do not restock sold out items unless there is high demand. You may avail of our proxy shopping service if you are looking for a specific item.

pre-order

process

1. Browse
View available pre-orders in our Facebook, Twitter, Instagram. Check Pre-Orders Masterlist for full catalog and availability

2. Message
Viber message the image and/or pre-order code to 09998721252 to reserve

3. Pay
Pay 50% Downpayment via Gcash, Paymaya, BDO, or Shopee Pay and send us a screenshot of your proof of payment

4. Settle
Receive arrival notice through Viber and confirm and settle your balance within 30 days.

5. Ship
Instruct local shipping by choosing from
(1) Grab/Lalamove/Mr Speedy (NCR only)
(2) GogoXpress (nationwide), or
(3) Shopee (include package for shipping together with an existing on-hand Shopee order)

6. Enjoy
Love your items? Share your experience and let us know!

faqs

Reservation is final only after receipt of DPFor Box Splits, all characters must be taken to proceed with the splitYou may check available slots through our Pre-Orders MasterlistPre-orders are combined with your Proxy Orders in billing and may be shipped together for local shipping

proxy/pasabuy service

process

1. Browse
Search for items on the internet or Checkout JP Sites for a list of popular Japanese stores we can take orders from

2. Message
Send us the links of the items via Viber message at 09998721252 to get an all in price quote.

3. Pay
Agree to our price, terms and conditions. Fill up Customer Data Form for first time customers. Orders will be processed after receipt of 50% minimum down payment.

4. Settle
Arrival Notice will be sent through Viber with a photo of your items. Confirm & Settle remaining balance within 30 days from arrival notice

5. Ship
Instruct local shipping by choosing from
(1) Grab/Lalamove/Mr Speedy (NCR only)
(2) GogoXpress (nationwide), or
(3) Shopee (include package for shipping together with an existing on-hand Shopee order)

6. Enjoy
Yay you received your items! Tag us and let us know how you like it!

all in price breakdown

Item Price
Fixed Conversion Rate 1JPY=0.5 PHP. Rate includes Foreign Exchange Conversion & Payment Fees + Actual Domestic JP Shipping Fees from Website to JP Address
Service Fee
Keyword Translation Service (Online Merch Hunt)Processing & Payment FeesHandling FeeConsolidation FeePacking FeeCustoms Fee & TaxesStorage at PH for 30 daysPhotos of items upon PH arrivalMinimum 2 months Consumer Credit (50% Balance payment after item arrival in the PH (5 weeks after batch shipout) + 30 days storage and payment allowance)
International Shipping Fee
Based on size and weight with consideration to item package size as well. Includes JP Agent Fees. ETA to PH is 5 weeks, with allowances

tracking

Check your order status over at Proxy Tracker

faqs

Is Your Service Open?We are open for proxy orders 24/7 and can process your orders within 24 hours. There is no payment deadline aside from pre-order deadlines set by Japanese stores, if any. However, we will not guarantee availability of items before payment is received.
No one is responding in Viber.Our sales staff responds to Viber messages from 12noon to 3pm and 7pm to 10pm daily. You may receive replies outside these times as well, depending on the availability of the sales staff.

Do You Have A Rate Calculator?We currently do not use rate calculators and have our sales representatives manually provide a price for you. To give an accurate all in price quote, we will need to check the item listing details or the photo for the estimated weight and confirm any additional fees such as JP domestic shipping or website fees from the Japanese online store.
How Many Links Can I Send for Quotes?You must confirm your orders after a maximum of 20 price quote requests. Down payment must be paid for your confirmed orders before requesting new quotes.
I do not understand Japanese and Google translation is vague. Can you help me in my shopping?Yes! Our service is to help you get access to Japanese products hassle free! Our staff can help you in your shopping by translating search keywords to Japanese so you can copy paste it in Japanese websites. Google Translate can sometimes be vague. If anything confuses you, you may ask our support to confirm the product details, descriptions, or ordering guidelines of the Japanese store. We can also suggest websites where you can browse the specific items you are looking for.

When Will You Purchase & Process My Order?Orders will be processed and reservation will be final when down payment or full payment is received. Order cancellations after order confirmation are prohibited
Where are you located?Our Philippines and Japan office and warehouse are located in Quezon City and Osaka.
Do You Ship To A Japan Address?Yes we can ship to your preferred Japan address and will charge only our service fee, without the international shipping fee.
When Will You Ship My Order to the Philippines?Our shipments from Japan to the Philippines are scheduled per batch. Please refer to our social media posts for the latest warehouse cutoff date. All items received by the cutoff will be shipped out to Philippines the next day. You may track the status of your package with our Status Tracker Google Sheets.
How Long Should I Wait Before I Receive My Items?We ship internationally via Sea Freight. Please expect arrival in the Philippines to be within 5 weeks, with allowances. We do not accept rush shipping.
Can You Take Photos Of My Items?Once your items arrive in the Philippines, we will contact you and send you photos of items at no additional cost.
When do I Pay My Balance?You may pay your balance any time until item arrives in the Philippines.
How Long Can You Hold My Items In Your PH Warehouse?We can hold items for up to 30 days after its arrival in our PH address. If balance payment is not received within this 30 day time frame and there are no instructions for local shipping, we will forfeit your down payment and will sell your items. Customer will also be banned from our services.

proxy notes

Listings get sold out fast especially in flea market sites. Please only request for a price quote when you are ready to purchase to avoid price re-quotesWe can only purchase listings that include shipping fee already (送料込み beside yen price) and cannot accept COD shipping fee (着払い beside yen price).Our Japanese speaking staff can communicate with the sellers on your behalf if you have questions or specific requests regarding the items. We can purchase a single item from a set listing, if seller allows. Item Combination requests from the same seller is accepted but discounts will depend on the seller. Sellers cannot send photos in Mercari since communication in is only by text.If you request us to contact mercari sellers, this is as good as a sure transaction. Please pay your downpayment within 24 hours so we can purchase from the seller. Please understand the that we are risking our credibility in Mercari when we comment on seller listings.Assistance on price haggling is only for our VIP customers, but it will still be dependent on the seller if they accept price hagglings.

japanese sites

Full list with details here!

vip program

We highly value POPTiCS who have been supporting our small community business and our goal of promoting Japanese culture in the Philippines through Japanese products. As such, we initiated a VIP Program with numerous benefits to thank loyal POPTiCS.

Proxy Discount
Discount is a straight discount off the item price. No discount on service fee or international shipping fee

Birthday Gift
Receive a personalized gift from us on your birthday!

Storage Period
Gold Members can have their items on hold in our warehouse for an extended period of 60 days.

Proxy Free Local Shipping
popjapan.ph will be shouldering local shipping cost via Grab/Lalamove or GogoXpress

Priority Customer Service
Receive Priority & Hands-On Customer Service for proxy services, solving any possible issues and other personalized services.

Price Haggling Assistance
Price Haggling Assistance in flea market sites such as Mercari and Fril, if seller allows.

Exclusive Discounts
Receive exclusive discount voucher codes for our on hand items in Shopee

Early Access to New Items
Be invited to our VIP members only Viber Group & have Early Access to New On Hand Arrivals before we put them up on Shopee for sale to public

Referral Bonus
Receive a referral bonus worth P100 for every new customer who typed your Customer Code in our Customer Data Form. Bonus can be used as discount in proxy services or on hand purchases. Bonus will be applied retrospectively and will be distributed once you reach VIP status. This means you can start referring people even as a regular customer and receive all accumulated bonuses at one shot after reaching VIP status.

Private Events
Join private livestream events such as Live Selling, Live Auction, and other social events.

terms

1. Program begins on December 12, 2021.
2. Cumulative Spend includes Purchase Price of On Hand items in Shopee & Proxy Service, net of any Shop Discount Vouchers used.
3. Ranks will be re-evaluated every beginning of the month.
4. Birthday gift will depend on your rank on the day of your birthday